Refund Policy

Overview

This Refund Policy explains Granny Hazel’s Kitchen’s no-refund policy for purchases made through grannyhazelskitchen.com.

Please review this policy before placing an order. By placing an order, you agree that your order is final and non-refundable except where a correction is required by law or where Granny Hazel’s Kitchen is unable to fulfill the order.

Cancellations and Changes

Orders are final once submitted. Cancellation requests and order-change requests are not guaranteed and do not create a right to a refund.

• No cancellation refunds: once an order is submitted, the sale is final.
• No guaranteed changes: we may try to help with a correction if you contact us quickly, but changes are not guaranteed.
• Same-day orders: changes are especially limited during the Saturday 12 PM to 8 PM service window.

For urgent order questions, contact Sylvia Martin at (310) 738-3979 or email ladyofessence32@gmail.com.

Limited Payment or Fulfillment Corrections

Granny Hazel’s Kitchen does not provide customer-requested refunds. The following are limited corrections, not a general refund policy:

• If Granny Hazel’s Kitchen is unable to fulfill an order, we will review the order and correct the issue.
• If an item becomes unavailable and no acceptable substitution is available, we will review the order and correct the issue.
• If a duplicate payment or clear payment processing error is confirmed, we will correct the payment issue.
• If a correction is required by applicable law, we will handle it as required.

We may request an order number, receipt, payment confirmation, description of the issue, pickup or delivery details, and contact information so we can review the matter.

No Refunds, Returns, Exchanges, or Credits

No refunds, returns, exchanges, replacements, or store credits are provided for:

• Customer cancellation requests after an order is submitted.
• Customer change of mind.
• Incorrect topping, product, pickup, delivery, or contact information entered by the customer.
• Missed pickup or failure to be available for delivery during the arranged time.
• Food that has already been picked up, delivered, opened, handled, eaten, discarded, stored improperly, or left unrefrigerated.
• Delivery delays caused by customer unavailability, incorrect address, unsafe access, or circumstances outside our reasonable control.
• Spice level, seasoning preference, texture preference, or other taste preferences when the order was prepared as requested.

Pickup and Delivery Issues

Pickup

Free East Side Lancaster pickup is available. The pickup address is provided after the order is placed. If you miss your pickup time, contact us right away. Missed pickups are not refundable.

Delivery

Delivery is available only within listed delivery zones. Customers are responsible for providing a complete and accurate delivery address, phone number, and delivery instructions. If an address is incorrect or the customer cannot be reached, the order is not refundable.

Payment Corrections

If a duplicate charge or clear payment processing error is confirmed, any approved payment correction will normally be issued to the original payment method when possible.

Processing time may depend on the payment processor, bank, card issuer, or WooCommerce payment method used at checkout.

How to Request Help

Please contact us as soon as possible if there is a problem with your order. Include your name, order number, product ordered, pickup or delivery details, and a brief description of the issue.

Business Information

Granny Hazel’s Kitchen
44557 3rd St # E, Lancaster, CA 93535
MEHKO Permit # PR0370589
Los Angeles County Department of Public Health, Environmental Health Division
Made in a Home Kitchen

Online Orders Only. Saturdays 12 PM to 8 PM, excluding holidays.

Policy Updates

Granny Hazel’s Kitchen may update this Refund Policy from time to time. Updates will be posted on this page with a new effective date. The policy posted at the time of purchase applies to that order unless otherwise required by law.