Privacy Policy

Overview

This Privacy Policy explains how Granny Hazel’s Kitchen collects, uses, shares, and protects information when you visit grannyhazelskitchen.com, place an online order, contact us, or otherwise interact with our website.

By using this website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the website or place an online order.

Information We Collect

We may collect the following categories of information:

• Contact information: name, email address, phone number, billing address, delivery address, and pickup or delivery details.
• Order information: selected products, toppings, order notes, delivery zone, pickup or delivery preference, order history, and transaction details.
• Payment-related information: payment status, payment method type, and transaction confirmation details. Full card numbers are handled by our payment processor and are not intended to be stored by Granny Hazel’s Kitchen.
• Website information: IP address, browser type, device information, pages viewed, referring pages, approximate location, cookies, and similar technical data used for website functionality, security, analytics, and order processing.
• Communications: messages you send by email, phone, contact form, order note, or other customer support channel.

How We Use Information

We use personal information to:

• Process, confirm, prepare, and fulfill orders.
• Contact you about order questions, substitutions, pickup, delivery, changes, delays, or problems.
• Provide customer service and respond to questions.
• Operate, maintain, secure, and improve the website.
• Process payments, prevent fraud, and keep required business records.
• Comply with applicable laws, health rules, tax obligations, and lawful requests.

How We Share Information

We do not sell your personal information. We may share information only as needed with:

• Website and ordering providers, such as WordPress, WooCommerce, hosting, security, and maintenance services.
• Payment processors that securely handle payment transactions.
• Delivery or customer-service helpers when needed to complete or update your order.
• Professional service providers, such as accounting, tax, legal, or compliance support.
• Government, public health, or law enforcement authorities when required by law or to protect legal rights, safety, or security.

Cookies and Website Tracking

The website may use cookies and similar technologies to keep the cart working, remember order-session details, protect the site, understand website traffic, and improve the customer experience.

Your browser may let you block or delete cookies. Some website features, including cart and checkout functions, may not work correctly without necessary cookies.

Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no single industry standard for responding to these signals, this website does not currently respond to Do Not Track signals. Third-party services used on the website may collect information across different websites according to their own privacy policies and browser settings.

Your Choices and Requests

You may contact us to ask to review, update, correct, or delete personal information associated with your order or customer account, subject to legal, tax, food-safety, fraud-prevention, and business-record requirements.

California Privacy Notice

California law requires commercial websites that collect personally identifiable information from California consumers to post a privacy policy that explains the categories of information collected, how it may be shared, how users can request changes when a process is available, how policy changes are announced, the effective date, and tracking disclosures.

Some California privacy laws apply only to businesses that meet certain thresholds. Even when a specific law does not apply, Granny Hazel’s Kitchen will make reasonable efforts to respond to privacy questions and requests sent through the contact information on this page.

Security and Retention

We use reasonable administrative, technical, and physical safeguards to help protect personal information. No website, email, or online service can guarantee complete security.

We keep information for as long as needed to fulfill orders, provide customer service, maintain business records, comply with legal obligations, resolve disputes, and protect the website and business.

Children’s Privacy

This website is intended for customers placing food orders and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, please contact us so we can review the request.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new effective date. Continued use of the website after an update means you accept the updated policy.

Contact Us

For privacy questions, order issues, changes, or customer support, contact:

Granny Hazel’s Kitchen
44557 3rd St # E, Lancaster, CA 93535
Email: ladyofessence32@gmail.com
Phone: Sylvia Martin: (310) 738-3979
Website: grannyhazelskitchen.com